Customer Service Account Administrator
The Customer Service Account Administrator (CSAA) is the primary point of contact for a customer and principally responsible for achieving customer satisfaction. You will work directly with customers to develop project requirements and disseminate these requirements to downstream production departments from prepress through shipping.
Required Skills and Education
At minimum, a high school diploma or GED is required. A Bachelor’s degree and/or experience in printing, publishing, or project management is preferred. Ability to practice touch typing and read/write at a minimum of an 8th grade level is required. Command of at least basic geometry and algebra is beneficial. This position requires the ability to think critically, communicate at a high level and take the lead on problem solving.
All applicants must satisfactorily pass a standard intelligence test, a mechanical aptitude test, a physical examination, and a drug screen.
Working Conditions
As a CSAA you will work a minimum of 40 hours per week. We are currently working a hybrid on-site/off-site schedule. Hours are somewhat flexible in order to accommodate customer schedules, however your approx. 8+ hours/day must be worked between 6am and 6pm. Dress code in office is business casual.
Responsibilities
- Reporting project specifications to Fry Estimating department for quoting
- Managing customer manufacturing schedules
Working with sales representatives to understand customer business model/strategy - Working with customers to develop distribution and packing guidelines for each job
- Documenting press runs for prepress and manufacturing
- Documenting bindery manifest for manufacturing
- Managing inventory of supplied inserts
- Documenting mail requirements for data processing postal staff
- Managing inventory of supplied paper
- Communicating customer billing requirements
- Keeping an organized filing system of job records
- Keeping an organized directory of customer contacts
- Working with scheduling and management to resolve project jeopardies
- Interacting professionally with a variety of personalities
To complete an online application form, click here.
To contact our Human Resources Department or submit your resume, please send an email to: hr@frycomm.com.
Sales Representative
We’re looking for an experienced print sales executive with a great production background, some customer service experience, and a willingness to take on the “long sell.” We need a sales rep who can advocate for existing customers and develop prospects into customers with equal ease. Prefer a person located in the southeastern portion of the United States.
To contact our Human Resources Department or submit your resume, please send an email to: hr@frycomm.com.